1. Trial period / Deneme süresi
Eligible restaurants may receive a 14-day free trial. The trial can be extended or ended according to SufraQR’s internal approval. Deneme süresi sonunda ücretli paket seçilmeden ödeme alınmaz.
2. Paid subscriptions
Monthly and yearly subscription fees cover access to the SufraQR digital software service for the selected period. The subscription is delivered through online account activation; there is no physical shipment.
3. Cancellation
Merchants may request cancellation or non-renewal through WhatsApp or email. Cancellation stops future renewal where applicable but does not automatically refund an already activated period unless required by law or approved by SufraQR.
4. Refund requests
Refund requests are reviewed case by case. If a paid subscription cannot be activated due to a technical issue caused by SufraQR and the issue cannot be resolved, the merchant may request a refund within the applicable legal period.
5. No refund after active use
Refunds may be limited or refused when the merchant has already actively used the service, generated QR menus, published a public menu, received orders, used AI scanning quota, added staff users or benefited from setup/support services.
6. Restaurant guest payments
SufraQR does not process food or drink payments from restaurant guests. Refunds for food orders, restaurant service, delivery, cashier payments or POS/card terminal payments must be handled directly by the restaurant.
7. Campaigns and annual plans
Launch offers, discounted yearly subscriptions or manual payment arrangements may have specific conditions communicated before payment. The payable amount and currency are shown before payment confirmation.
8. Contact / İletişim
Cancellation and refund requests can be sent to mahmudkasgari85@gmail.com · +90 551 151 24 56.