1. Service provider and description
Service provider: Mahmud Kaşgari (Şahıs firması), Fevzi Çakmak Mah. 1. Fevzi Çakmak Cad. Sefaköy Kiptaş Evleri A 13 No: 11-13A İç Kapı No: 6 Küçükçekmece / İstanbul. Vergi dairesi: Küçükçekmece. Vergi No: 5280638687. SufraQR provides AI-assisted QR menu creation, table QR ordering, QR card printing and restaurant merchant dashboard software as a digital subscription service.
2. Subscription service
SufraQR is sold as a digital software subscription to restaurants, cafés and food businesses. Features, limits, AI scan quota, table QR limits, order history and staff access depend on the selected package.
3. Merchant responsibility
Restaurants are responsible for checking menu accuracy, prices, availability, ingredients, allergens, taxes, product descriptions, order fulfilment and customer communication before publishing menus to customers.
4. AI-generated menu drafts
AI extraction is provided to speed up menu entry. It may make mistakes in names, prices, calories, translations or categories. The merchant must review and approve all items and prices before publishing.
5. Payments and money flow
Online payment is used only for SufraQR software subscription fees paid by restaurants. SufraQR does not collect food or drink payments from restaurant end customers. Restaurant customers pay the restaurant directly at the counter, by cash, card terminal or through the restaurant’s own POS/payment provider account.
6. Online payment integrations
Any future online payment integration for restaurant customer payments may be offered only through the restaurant’s own payment provider account and subject to separate activation, provider approval and legal requirements.
7. Account activation and access
The service is delivered digitally after account creation and subscription or trial activation. Access to merchant features depends on an active or trial subscription. Expired, cancelled or suspended accounts may lose access to merchant tools and public QR menus.
8. Cancellation and subscription changes
Merchants may request cancellation, plan changes or non-renewal through the contact channels. Access remains subject to the selected billing period, campaign rules and the Cancellation & Refund Policy.
9. Service interruptions
SufraQR aims to keep the service available, but temporary interruptions may occur due to maintenance, hosting providers, third-party APIs, internet issues or force majeure. We will take reasonable steps to restore service.
10. Prohibited use
Merchants must not use SufraQR for illegal goods or services, misleading menus, unauthorized data collection, spam, fraud, malware, abusive content or activities that violate applicable law or payment provider rules.
11. Support scope
Support covers account setup, menu import guidance, QR menu configuration and merchant panel usage. SufraQR is not responsible for restaurant food preparation, delivery, tax calculation, POS hardware, cashier operations or guest payment disputes.
12. Limitation of liability
SufraQR’s liability is limited to the software subscription service to the extent permitted by law. The merchant remains responsible for its restaurant operations, customer orders, guest payments and published menu content.